What You Need to Know
Here you will find all our Terms and Conditions and Frequently Asked Questions. We ask that you please read these thoroughly before booking to avoid any disappointment.
If you have any questions that you can't find the answer to below, please fill out the Contact Us form on our booking page and we will get back to you as soon as possible.
We offer free delivery in a 5 mile radius of EN1. Any deliveries outside of this will be charged at 45p per mile.
Hire & Pick up of Props:
If you chose our Plus 1 or Plus 3 option for your Grazing or Afternoon Tea Table, you will be asked to sign an inventory sheet upon set up. We can return the same*, or following day to collect these items from you, or your venue (please check with the venue beforehand that these can be stored safely overnight). The cost for collecting these items is the same as the delivery costs above.
Alternatively, you can return these items to us in EN1 within 2 days free of charge.
Any lost or damaged items will incur a charge.
*Same day collection is not available for events finishing after 8pm
For Tables, a 50% deposit is required upon booking, with the full balance due 7 days prior to your event. Bookings are not be secured until your deposit has been paid. Unfortunately, we do not offer refunds but we can change dates depending on notice and availability.
Full payment is required at the time of booking for orders of boxes, platters and cakes.
If you, or any of your guests have specific dietary requirements or allergies, please do let us know at the time of booking. We are more than happy to cater for these, but we need plenty of time to source fresh alternatives.
We also ask for you to let us know if any of your guests are expecting. This is purely for the fact that there are certain items on the Grazing Tables that pregnant women should avoid and we like to ensure there is plenty of choice for the Mummy's to be!
Parking & Set up:
Parking is required at your chosen location to enable us to unload. Please let us know in advance if this is an issue and we will try our best to make arrangements.
Depending on the size of your Table, we will need 1-3 hours to set up. If we are arriving before you, we ask that you confirm with your venue in advance that we will be granted access.
Tables themselves are not provided, however if this is an issue for you, please let us know and we will be able to source one at an additional cost.
Please note that the collection charge above will apply.
The most important part! All food is purchased no more than 24 hours prior to your event and kept in temperature appropriate conditions. Items for each Table vary, but anything that needs to be kept cool on delivery to you, will be done so. Once we have set up, the food should be left out for no more than 4 hours to avoid spoilage and should be kept away from radiators and direct sunlight.
Unfortunately, we are not responsible for the clearing up of the food after your event. Our Grazing Tables are displayed on disposable wax paper, which makes them super easy for clearing away (please take the props off first). Our Afternoon Tea Tables are displayed on vintage tablecloths that will need to be returned along with the other items, so please do not throw these away!
You'll be pleased to know that we ask you to leave all the washing up to us. Some of our crockery and props are extremely delicate so will need to be washed by hand, so you'll be pleased to know that we ask you to leave all the washing up to us!
If you'd rather leave the clearing up to us, we do offer a clear up service, charged at £30 per hour and is not applicable to events finishing after 12pm.